Privacy Policy

Last Updated: July 23, 2026

Welcome to Delhi Camera Exchange by GP (“Delhi Camera Exchange”, “we”, “our”, or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, contact us, purchase products, sell equipment, exchange products, or use any of our services.

By accessing or using our website and services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

When you interact with us, we may collect:

  • Full Name

  • Mobile Number

  • Email Address

  • Billing Address

  • Shipping Address

  • Government-issued ID (where required for verification)

  • Bank Account or UPI details (for payments when selling equipment)

  • GST details (if applicable)

Device & Technical Information

When you visit our website, we may automatically collect:

  • IP Address

  • Browser Type

  • Device Information

  • Operating System

  • Pages Visited

  • Referral Source

  • Date & Time of Visit

  • Cookies and Similar Technologies

Equipment Information

When you request a quotation or sell equipment, we may collect:

  • Camera Brand & Model

  • Lens Brand & Model

  • Serial Number

  • Product Condition

  • Purchase Details (if available)

  • Product Images

  • Accessories Included

  • Service History (if provided)

2. How We Use Your Information

We use your information to:

  • Process purchases, exchanges, and sales

  • Evaluate and quote your equipment

  • Verify ownership of products

  • Process payments and refunds

  • Arrange pickup and shipping

  • Provide customer support

  • Improve our website and services

  • Prevent fraud and unauthorized activities

  • Comply with legal obligations

  • Send order updates and service notifications

With your consent, we may also send promotional offers, newsletters, and product updates.

3. Information We Share

We do not sell your personal information.

We may share your information only with trusted third parties where necessary, including:

  • Courier and logistics partners

  • Payment gateway providers

  • Banking partners

  • Identity verification providers

  • Technology and website service providers

  • Government authorities where legally required

These partners are authorized to use your information only for providing their respective services.

4. Selling Equipment

When you sell equipment to Delhi Camera Exchange by GP, we may collect additional information to verify ownership and comply with applicable laws.

You may be required to provide:

  • Valid Government-issued ID

  • Proof of Ownership (where applicable)

  • Contact Information

  • Bank Details for Payment

Customers are responsible for removing all personal data from cameras, memory cards, storage devices, and other equipment before handing them over.

Delhi Camera Exchange by GP is not responsible for recovering or protecting any personal data left on sold equipment.

5. Cookies

Our website uses cookies and similar technologies to:

  • Improve website performance

  • Remember your preferences

  • Analyze visitor behavior

  • Enhance user experience

  • Support website security

You may disable cookies through your browser settings; however, certain website features may not function properly.

6. Marketing Communications

If you subscribe to our updates or create an account, we may send:

  • Promotional Emails

  • SMS Messages

  • WhatsApp Updates

  • New Arrival Notifications

  • Exclusive Offers

You may unsubscribe at any time using the unsubscribe link or by contacting us.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, misuse, disclosure, alteration, or destruction.

While we strive to protect your information, no online system can guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to:

  • Complete transactions

  • Provide after-sales support

  • Meet legal and tax obligations

  • Resolve disputes

  • Enforce our policies

When no longer required, your information will be securely deleted or anonymized where reasonably practicable.

9. Your Rights

Subject to applicable laws, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your data

  • Withdraw consent for marketing communications

  • Request information about how your data is processed

To exercise these rights, please contact us using the details below.

10. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or policies of external websites. We encourage you to review their privacy policies before sharing any personal information.

11. Children’s Privacy

Our website and services are intended for individuals who are at least 18 years of age or otherwise legally capable of entering into binding contracts.

We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or operational practices.

Any updates will be posted on this page with the revised “Last Updated” date.

Your continued use of our website after such changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us.

Delhi Camera Exchange by GP

Email: support@delhicameraexchange.com (Update with your official email)

Phone: (Update with your customer support number)

Business Address: (Update with your registered business address)

We will make reasonable efforts to respond to your request as soon as possible.