Refund & Return Policy

Last Updated: July 23, 2026

At Delhi Camera Exchange by GP, customer satisfaction is our priority. We strive to ensure that every product sold meets our quality standards. Please read our Refund & Return Policy carefully before making a purchase.

Returns

We offer a 7-day return policy on eligible products from the date of delivery.

To be eligible for a return, the product must:

Be in the same condition as received.
Be unused and free from any physical damage.
Include all original accessories, manuals, cables, batteries, chargers, and packaging.
Include the original invoice or proof of purchase.
Have all manufacturer seals and serial numbers intact (where applicable).

Products returned without prior approval will not be accepted.

How to Request a Return

To initiate a return, please contact our customer support with:

Order Number
Product Name
Reason for Return
Photos or videos (if the item is damaged or defective)

Once your request is approved, we will provide instructions for the return process.

Eligible Return Reasons

Returns may be accepted under the following circumstances:

Wrong product delivered.
Product received in damaged condition.
Manufacturing defect.
Product not matching the ordered model or specifications.
Missing accessories that were included in the order.

Non-Returnable Products

The following items are not eligible for return:

Products damaged due to misuse, mishandling, accidents, liquid damage, or unauthorized repairs.
Products with missing accessories or original packaging.
Products showing signs of use beyond normal inspection.
Software, memory cards, storage devices, cleaning kits, films, batteries, and other consumable accessories unless defective upon delivery.
Special order, customized, or non-standard products.
Gift cards and promotional items.
Products sold on an “As-Is”, “Clearance”, or “Final Sale” basis.

Used & Pre-Owned Equipment

All pre-owned products sold by Delhi Camera Exchange by GP undergo inspection and quality checks before listing.

Since used equipment may show minor cosmetic signs of previous use, such cosmetic wear, when accurately described in the product listing, shall not be considered a valid reason for return.

If a pre-owned product arrives with a functional issue that was not disclosed at the time of sale, please contact us within the eligible return period.

New Products

New products covered by the manufacturer’s warranty may be returned only if they are:

Unused,
In original packaging,
With all factory seals intact.

If a factory-sealed product has been opened, return eligibility may be subject to inspection and approval.

Certain products may be subject to a reasonable restocking fee if returned after opening, depending on the manufacturer or supplier’s policy.

Exchange Policy

Customers may request an exchange for another product, subject to:

Product availability.
Approval after inspection of the returned item.
Payment of any applicable price difference.

Exchange requests are processed only after the returned product has been received and approved.

Selling Equipment to Delhi Camera Exchange by GP

When selling or exchanging equipment with us:

All quotations are subject to physical inspection.
Final valuation may differ from the initial online or telephonic estimate based on actual product condition.
Customers are responsible for removing all personal data, memory cards, and accounts before handing over the equipment.
Once the final offer is accepted, payment is processed, and ownership is transferred, the transaction is considered final and the equipment cannot be returned to the seller.

Refunds

After receiving and inspecting the returned product, we will notify you regarding the approval or rejection of your refund.

If approved:

Refunds will be processed through the original payment method whenever possible.
Processing typically takes 5–7 business days, although the actual credit may depend on your bank or payment provider.

Shipping charges, installation charges, convenience fees, or other service charges, if applicable, are generally non-refundable unless the return is due to our error.

Damaged or Incorrect Deliveries

Please inspect your package immediately upon delivery.

If you receive:

A damaged product,
An incorrect item,
A product with missing accessories,

please notify us within 24 hours of delivery by providing photographs or videos of the package and product. Delayed claims may not be eligible for resolution.

Cancellation Policy

Orders may be cancelled before they have been dispatched.

Once an order has been shipped, cancellation requests cannot be accepted and will be handled under the Return Policy where applicable.

Delhi Camera Exchange by GP reserves the right to cancel any order due to pricing errors, stock unavailability, suspected fraudulent activity, payment issues, or circumstances beyond our reasonable control.